Customers recognize Amazon as the food retailer with the most favorable response to the COVID-19 pandemic
Thanks to the work of thousands of customer-obsessed Amazon employees across the U.S., consumers surveyed by Magid have named Amazon the food retailer with the best response to the COVID-19 crisis. Respondents were surveyed in early May and felt Amazon had adapted well to help keep people safe.
We’ve invested heavily in safety since this crisis began, and expect to invest approximately $4 billion through June on COVID-related initiatives. This includes investments in personal protective equipment for employees and customers, enhanced cleaning of our facilities, less efficient process paths that better allow for effective social distancing, and more. And for our grocery customers and employees, we’ve instituted new health and safety measures in our stores, including plexiglass barriers between cashiers and customers at checkout, restricting the number of customers and employees allowed in the store at one time, changing store hours to allow for more time to sanitize and restock shelves, and more, which you can learn about in our blog about how we’re helping customers get groceries. We’ve also expanded grocery pickup from roughly 80 Whole Foods Market stores to more than 150, expanded online access to SNAP (food assistance benefits) to more than 20 states, and we’re reserving the first hour of grocery pickup and in-store shopping at Whole Foods Market stores to high risk customers. Learn more about how we're protecting and supporting employees and customers during the COVID-19 pandemic.
We want to give a huge thank you to all of our employees, who are among the many heroes of the COVID-19 crisis, and to our customers across the country and around the world. We’ll keep working hard to get you what you need and want while keeping you and our team safe.