Alexa and Amazon Devices COVID-19 resources
We want to do everything we can to support you during these unprecedented times and our teams are working to make Alexa and Amazon Devices (Kindle, Fire tablets, Echo, Fire TV, and more) even more helpful during the COVID-19 pandemic. We'll continue to update this page with new information.
We are building experiences to help you better protect your health.
- Two new Alexa routines can help you adjust to new schedules. The “Stay at Home” routine starts your day with a fun fact, notifies you to grab lunch and plan dinner. The “Work from Home” routine notifies you when it’s time to start work, when to get up and stretch, and when to start wrapping up for the day. Each routine can be easily enabled through the Alexa app.
- Using Centers for Disease Control and Prevention (CDC) guidance, our Alexa health team built a U.S. experience that lets you use Alexa to check your risk level for COVID-19 at home, using just your voice. Ask, "Alexa, what do I do if I think I have COVID-19?" or "Alexa, what do I do if I think I have coronavirus?," and Alexa will ask a series of questions about your travel history, symptoms, and possible exposure. Based on your responses, Alexa will provide CDC guidance given your risk level and symptoms. Spanish-speaking customers in the U.S. can also ask Alexa: "Alexa, qué puedo hacer si pienso que tengo coronavirus?"
- Customers in the U.S. can now ask Alexa for tips to clean and disinfect surfaces in their home by simply saying, "Alexa, give me tips for cleaning."
- In Japan, you can also use Alexa to check your risk level at home. Based on your responses, Alexa will provide Japanese Ministry of Health, Labor, and Welfare guidance matching your risk level and symptoms.
- Customers in Australia, Brazil, Canada, France, India, the UK, and the U.S. can now ask Alexa to sing a song for 20 seconds, and she’ll help you keep time while you scrub your hands with a tune.
Alexa can now answer tens of thousands of questions related to COVID-19 in countries around the world, and we are working to provide accurate and timely information from official government and news sources globally.
- For the latest news, customers can use Fire TV devices to access coverage of COVID-19 from apps that do not require a subscription, such as CBS News, Fox News, NBC News, and the News app. Just say "Alexa, play the news."
- Official CDC public service announcement videos are available to U.S. customers on the homepage of Fire TV and Echo Show devices by saying, "Alexa, play the CDC video."
- On Echo Show devices, U.S., customers can ask, "Alexa, play news from CBS," to get the latest from the CBS News Live feed.
- Get information about special store hours, such as adjustments to regular store opening or closing times and store closures, by asking, "Alexa, what are the hours for Whole Foods?"
We are working on ways to keep you connected and empower you to support your community in this time of crisis.
- You can use Alexa video calling to stay connected to friends and family near or far using compatible Echo devices, the Alexa app, or Skype. Just say, "Alexa, call Dad." You can also use Drop In to check on your kids throughout the day. Simply say, "Alexa, drop in on the living room."
- Video calling and Drop-In are available on the Alexa App or an Echo Show device. Learn how to remotely set up a device for your loved ones.
- In the U.S., you can make cash donations to Feeding America's COVID-19 response fund, Save the Children, and the American Red Cross using just your voice. From any Alexa-enabled device, simply say: "Alexa, make a donation to the COVID-19 response fund" to donate to Feeding America, or "Alexa, make a donation to Save the Children."
- Customers can now make donations to the COVID-19 Solidarity Response Fund for the World Health Organization (WHO), powered by the UN Foundation. Simply say, "Alexa, make a donation to the United Nations Foundation."
- Ask Alexa to schedule a blood donation with the American Red Cross by saying, "Alexa, open Red Cross Blood."
- Ring announced The Neighbor Pledge, which allows you to pledge your support—as an individual or as part of a group—to local businesses or service providers in your community. For example, if you normally visit a neighborhood cafe every morning and spend $3 but can no longer swing by because of the pandemic, you can pledge $3 a day to that café until you can return. Learn more.
- Stay remotely connected to the classroom and your coursework by linking your Blackboard, Canvas, Coursera, Kickboard, or Parent Square account to an Alexa-enabled device. Then ask, "Alexa, what assignments do I have due on Friday?," or, "Alexa, are there any updates from school?" Learn more.
We—like many of you—are looking for things to do at home with our families and loved ones. Around the world, we have been working quickly to provide easy access to educational and entertaining content across Amazon devices and services.
- Fire tablet owners will be able to participate in the World Health Organization’s #PlayApartTogether campaign, which encourages social distancing through the joys of gaming.
- Stream hundreds of SiriusXM channels for free through May 15. To listen on your Alexa device, enable the SiriusXM skill in the Alexa app, and click ‘Listen Free through May 15’, or just say, “Alexa, play SiriusXM” to receive a prompt in the Alexa app to connect.
- Families everywhere can now stream free audio stories in six languages from Audible, more than 20 kid-friendly shows from Prime Video, and access free digital books across all genres.
- Prime members in the U.S. have access to the first season of select shows on Prime Video Channels at no additional cost to their membership. This list will be refreshed with new shows each month and each first season will only be available for a limited time.
- Prime customers have access to eBooks across genres including children's literature, romance, and health and wellness for free with Prime Reading on your Kindle, tablet, or phone.
- Prime Video and SXSW are launching a 10-day online film festival in late April to support the filmmakers of the 2020 SXSW Film Festival lineup. Films will be free to stream for anyone in the U.S. on any device where Prime Video is available such as Fire TV, Fire tablet, Echo Show, and more.
- Say, "Alexa, play music," to listen to an ad-supported selection of top playlists and thousands of stations for free with Amazon Music in the U.S. UK, Germany, France, Italy, and Spain.
- Stream live concerts from Bandsintown, a website that compiles live music shows, and support musicians through the Twitch app on Fire TV and Echo Show devices. You can open the Twitch app by saying, "Alexa, open Twitch."
- Minecraft Education Edition is offering Fire tablet users around the world access to three free adapted lessons.
- We're also working with app partners like SHOWTIME, PBS, Sling TV, A&E, NBA, NFL, CBS All Access, HISTORY, and more, to offer exclusive content to keep you entertained at home. For the list of offers, visit our Fire TV blog.
- Learn how Alexa can keep you entertained, say, "Alexa, what should I do today?" Or visit the Alexa blog for a list of all the helpful things that Alexa can do for you.