How Amazon is helping customers get groceries
We are closely monitoring the impact of COVID-19, and working quickly to get groceries and essential items to customers as fast as possible. Our Whole Foods Market stores and Amazon Go Grocery store will remain open, providing vital goods for customers. We’ve also seen a large increase in people shopping online for groceries through Amazon Fresh and Whole Foods Market. Our teams are working around the clock to offer as much delivery as possible.
Here are some updates on how we are supporting customers and employees during this difficult time:
- We have introduced enhanced cleanliness and sanitation protocols across all stores and facilities, on top of our standard stringent protocols.
- We have implemented social distancing guidelines in stores, encouraging customers and employees to maintain safe spacing while shopping and working alongside each other.
- We have increased the number of locations of hand sanitizer stations available for use by shoppers and Team Members, including for shopping carts and checkout.
- In order to better serve our communities, we have adjusted our store hours. Whole Foods Market stores will service customers 60+ for one hour before opening to the general public under the new adjusted hours. Stores will close up to two hours early giving Team Members more time to restock shelves, sanitize stores and rest in preparation for the next day. Find your store’s updated hours. (example: if a store’s new hours are 9am-8pm, customers who are 60+ can shop starting at 8am.)
- We have applied temporary store changes to keep our customers and employees safe:
- We are no longer allowing personal, reusable containers
- All food and product sampling and demos have been suspended
- Self-serve offerings are closed
- Indoor and outdoor seating is temporarily unavailable
- We are working every day to add more capacity for delivery and pick-up options for Amazon Fresh and Whole Foods Market. If delivery and/or pickup is unavailable, our Whole Foods Market stores remain open for our customers’ needs.
- We are working around the clock with suppliers to get the items we know customers need back in stock as quickly as possible and are temporarily prioritizing pantry, household staples, and other high-demand products.
- In order to serve more customers, we are limiting the purchase quantities of high-demand items.
- Prime Now, Amazon Fresh, and Whole Foods Market delivery customers always have the option to select "unattended delivery" during checkout if they prefer not to come into contact with others. Orders not containing alcohol are eligible for unattended delivery, and will be left in a location specified by the customer.
- Amazon and Whole Foods Market are offering all part and full-time hourly employees in the U.S. and Canada an additional $2 per hour, or an additional £2 per hour for employees in the U.K., through the month of April, 2020.
- All part and full-time hourly Team Members at Whole Foods Market stores and facilities will receive double their regular hourly base rate of pay for every overtime hour worked in a workweek from March 16, 2020 through May 3, 2020.
- All hourly Amazon associates within our fulfillment and delivery network in the U.S. will receive double their regular hourly base rate of pay for every overtime hour worked in a workweek from March 15, 2020 through May 9, 2020.
- All employees across Amazon and Team Members at Whole Foods Market stores diagnosed with COVID-19 or placed into quarantine will receive up to two weeks of pay.
- If Amazon employees or Whole Foods Market Team Members are unable or uncomfortable to work their scheduled shift, they have unlimited call-outs through the end of April 2020.
- Amazon recently announced the hiring of 100,000 new full and part-time positions across the U.S. in our fulfillment and delivery network, including in our Amazon Fresh fulfillment centers and Whole Foods Market delivery operations. Whole Foods Market is also actively hiring for full and part-time positions in their stores.
We continue to follow the evolving guidance from officials and, to do our part, have decided to close Amazon Books, Amazon 4-star, and Amazon Pop Up stores until April 7, 2020. Additionally, Amazon Go stores in Chicago, New York City, and San Francisco are closed until at least April 7, 2020. During this time our associates will continue to be paid. As part of Amazon’s efforts to support essential services for our customers, we’ve also provided these store associates with the opportunity to opt in to roles to fulfill Prime Now and Amazon Fresh orders. If associates choose to take on these roles, they will make an additional $2 USD per hour.
As a global company, we’re closely monitoring the impact of COVID-19. In addition to those who are affected by the virus, many more are indirectly dealing with changes in their work, school, and community environments. We will continue to update this page as the situation evolves.
Get the latest information about Amazon’s grocery offerings and updates regarding COVID-19 by bookmarking this page. Get the latest Whole Foods Market updates regarding COVID-19.