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1. What we are doing for employees

2. What we are doing for customers

3. What we are doing for communities around the globe

Daily Updates

Continue checking here for updates about how we’re supporting our employees, helping customers, aiding community relief, and furthering research during the COVID-19 pandemic.

April 9
Amazon Spheres light up blue to support frontline workers
We illuminated The Spheres with blue light this evening in a show of support for those on the front lines of the COVID-19 crisis. As part of the #MakeItBlue campaign, buildings and landmarks across the U.S. are lighting up to draw attention to those providing essential services for their communities.

One of the Amazon Spheres is light in blue to support front line workers.

Amazon supports a $10 million emergency initiative for artists and writers
Amazon Literary Partnership has joined a coalition of national arts grant makers to create a $10 million initiative for U.S. artists and writers. Artist Relief will support those struggling financially during the outbreak through grants and serve as an ongoing informational resource. It will also co-launch a survey to better identify and address the needs of artists during this difficult time. Learn more.

Scalable testing for Coronavirus
As we’ve discussed on this blog before, Amazon is focused on protecting the health and safety of our employees while continuing to serve people who need our services more than ever. Our employees are heroes helping people get the products they need delivered to their doorsteps, products they might not otherwise be able to get while maintaining social distancing. Read details.

AWS makes critical COVID-19 data publicly available
Amazon Web Services (AWS) has created a public source for critical COVID-19 data to aid ongoing research. The data lake, which compiles datasets from multiple sources, will help healthcare workers, medical researchers, scientists, and public health officials working to understand and fight the novel coronavirus and COVID-19. The data lake includes information from Johns Hopkins University, The New York Times, Definitive Healthcare, and the Allen Institute for AI. AWS will add to this data lake as other reliable sources make their information available. Learn more here.

April 8
Amazon founder and CEO Jeff Bezos visits an Amazon fulfillment center and Whole Foods Market store to thank employees

Masks have been delivered across the Amazon operations network
The millions of masks we ordered weeks ago have been distributed across our network. They are available to all Amazon associates, delivery service partners, Amazon Flex participants, seasonal employees and Whole Foods Market stores employees, and we are encouraging everyone to take and use them.

Supporting hospital staff and patients through device donations
Amazon Devices is helping healthcare organizations on the front lines through device donations. Here are a few examples:

  • Northwell Health, one of the leading, non-profit healthcare systems in New York, received Echo Show devices to help staff communicate with patients in isolation, reducing the need for staff to enter patient rooms and conserving personal protective equipment.
  • University of California, San Francisco hospitals received Fire HD 8 tablets to help medical professionals communicate with patients remotely, and patients can also use the tablets to communicate with family and friends while in isolation.
  • The Mark Wahlberg Youth Foundation received Fire 7 tablets and Fire 7 Kids Edition tablets for patients in isolation and families to use at Beaumont Hospital, Royal Oak campus in Michigan.

Highlighting a fulfillment center general manager
MSNBC featured Richard Hanna, general manager at an Amazon facility in Fall River, Massachusetts, in its hero-of-the-day segment. The video shows how Hanna his team are fulfilling essential services during the pandemic. Watch the segment.

See safety measures in our fulfillment centers

Giving our customers more time to return items
We’re temporarily extending return windows in light of the ongoing global health crisis. Most items ordered through Amazon or seller partners in the U.S. and Canada between March 1, 2020, and April 30, 2020, can now be returned until May 31, 2020. For more about customer orders and deliveries, click here.

April 7
"Alexa, how do I make a face mask?"
We're continuing to add new Alexa skills and experiences to keep you informed. Just ask, "Alexa, how do I make a face mask?" to hear the Center for Disease Control’s recommendation for making a face covering at home with a bandana, coffee filter, scissors, and two rubber bands. Alexa provides step-by-step instructions. Also, here are more ways to use Alexa to stay informed and connected.

Fleabag theater production on Prime Video will benefit COVID-19 charities
Beginning April 10, U.S. and UK customers can stream the theater production of Fleabag on Amazon Prime Video to benefit charities supporting those impacted by COVID-19. Phoebe Waller-Bridge created and wrote the production, which inspired the award-winning series from Amazon Studios. All proceeds generated from streaming the production will go to organizations like The National Emergencies Trust, NHS Charities Together, Acting For Others, and the newly launched Fleabag support fund, which will distribute grants to UK theatre industry affected by the crisis.

Amazon is piloting new health and safety measure for employees
We continue to explore even more preventative measures to support the health and safety of employees, who are providing a critical service in our communities. We are piloting disinfectant fogging, a practice commonly used by hospitals and airlines to supplement the enhanced cleaning measures that are already in place. We've also rolled out mandatory social distancing, temperature checks, and masks for everyone to use from arrival through shift departure, as we remain committed to keeping our teams healthy and safe.

Amazon piloting new health and safety measure for employees

AWS supports nonprofit effort to deploy one million volunteer health workers
Amazon Web Services (AWS) is supporting a new initiative from Volunteer Surge, a nonprofit consortium, to recruit, train, and deploy one million volunteer health workers. These volunteers will help address surging healthcare needs during the COVID-19 pandemic. AWS is powering the consortium’s online training platform through its cloud computing services. Read more.

Amazon donates devices and funds to a Houston nursing facility
Amazon Music collaborated with hip-hop star Megan Thee Stallion to make a monetary donation to a nursing home in the artist’s hometown of Houston, Texas. Amazon Devices also provided nursing home residents with Fire 7 tablets to help them stay connected with their family members.

April 6
Amazon Prime Video and Twitch to stream charity concert on April 18
Amazon Prime Video and Twitch, an Amazon subsidiary, will stream One World: Together At Home, a charity concert benefiting healthcare workers, on April 18. Global Citizen, a group dedicated to ending extreme poverty, organized the concert in partnership with the World Health Organization and the United Nations. The concert will include performances from Billie Eilish, Elton John, and Paul McCartney among others, and will be hosted by Jimmy Fallon, Jimmy Kimmel, and Stephen Colbert. For more information visit Global Citizen.

Amazon donates 8,200 laptops to Seattle Public Schools
Amazon is donating 8,200 laptops, a gift valued at over $2 million, to Washington’s largest school district. This donation will help ensure all Seattle Public Schools (SPS) students have access to a device so they can participate in online learning. The district will prioritize distribution of laptops to elementary students who do not have access to a device at home. “Amazon’s gift comes at a crucial time for our students,” said SPS Superintendent Denise Juneau. Read the full story here.

April 5
Getting millions of masks to our employees
The millions of masks Amazon ordered weeks ago are now arriving, and we're distributing them to our teams as quickly as possible. Amazon Air flights are currently transporting masks across the country to ensure all sites in our operations network have them by early this week. Any N-95 masks we receive we are either donating to healthcare workers on the front lines or making them available through Amazon Business to healthcare and government organizations at cost. For more information, read what SVP of Worldwide Operations Dave Clark wrote in his recent update on how we're protecting our employees.

Meet a few of the 100,000 newly-hired Amazon associates
The Amazon fulfillment center in Dallas, Texas is a sizable departure from Darby Griffin's preschool classroom where she's taught for the past three years. With school closed during the outbreak, she recently started working at Amazon helping manage new inventory. "It was a surreal moment after I got my badge and I walked into the building," she said. "It suddenly hit me that I was moving into a new chapter of my life. I've only ever worked with kids, so this was a big change." Read Darby's story.

How free content from Amazon makes time at home more educational and enjoyable
To help parents keep kids entertained and inspire learning, Amazon has opened its family-centric programming to all customers, no Amazon Prime subscription needed. See how one family is finding respite in a wide variety of free books, apps, and show.

April 4
Amazon expands USDA SNAP Online Purchasing Pilot
We're committed to making food accessible through online shopping, especially as millions are being encouraged to stay home. As part of our partnership with the United States Department of Agriculture, we've expanded the Supplemental Nutrition Assistance Program (SNAP) Online Purchasing Pilot to Alabama and Nebraska. The pilot, which allows customers to use SNAP benefits for online grocery purchases, is already live in New York, Washington, Oregon, and Iowa, and we look forward to adding more states soon. You can read about the program here.

“Alexa, give me tips for cleaning” and more new features available for customers
New Alexa features include: tips for cleaning and disinfecting surfaces around your home, voice donations to the United Nations Foundation, and special store hours. Click here for details. Also, Prime Video and SXSW are launching a 10-day online film festival in late April that will be available on Fire TV, Fire tablet, and Echo Show. Read more here.

April 3
AWS supports White House effort to increase access to digital health services
The White House Office of Science and Technology Policy, the Consumer Technology Association, and American Telemedicine Association launched, a new website featuring a growing list of digital health resources—from remote monitoring to telemedicine. The website is hosted on Amazon Web Services' cloud infrastructure, and we are proud to help ensure health care professionals around the world have access to this important resource during the COVID-19 pandemic. More information can be found here.

Elle UK highlights Amazon Flex Driver for her essential service during the pandemic
Shortly before London was given a stay-at-home order, Hannah Pratt became an Amazon Flex driver to earn additional income to supplement her personal business. Elle UK has now featured Pratt for her critical role delivering essential grocery and hygiene items to customers staying at home. Of her job delivering critical items, Pratt said, "When you do see a self-isolating sign, it reminds you how real it is. It's those moments when you think, 'You really do need me.' It makes me feel like I'm being helpful." Read the full story here.

Amazon will match donations 2-to-1 for Mary’s Place, a nonprofit fighting homelessness in the Seattle area
During the COVID-19 pandemic, nonprofit organizations are more important than ever. Right now, our partners at Mary's Place – a nonprofit that supports women, children, and families on their journey out of homelessness in the Seattle area – are serving more meals and purchasing extra medical supplies and equipment to keep families and staff safe and healthy. To further support Mary’s Place, Amazon will match all donations to the nonprofit, up to $1 million, and will match gifts of $500 or more 2-to-1 from now through May 6. Click here to donate to Mary’s Place for the Amazon match, and read more here about Amazon’s ongoing relationship with Mary’s Place.

Amazon contributes to a new country music fund supporting musicians facing financial hardship
Amazon Music is contributing to the Academy of Country Music (ACM) Lifting Lives COVID-19 Response Fund, supporting musicians and music industry professionals suffering financially due to the pandemic. With cancelled shows and venues shutting down, many in the industry are facing uncertain futures. Details about the fund will be announced during an ACM special airing Sunday night, April 5 on CBS, with a pre-show event on Amazon Music's Twitch channel.

Amazon donates €21 million to relief organizations across Europe
In Europe, Amazon has committed €21 million (almost $23 million USD) to support those most affected by the COVID-19 pandemic. Red Cross organizations in the UK, Germany, France, and Spain, as well as the Civil Protection Department in Italy, will receive donations totaling €12.5 million. Each of these countries will also receive €1 million to donate to local nonprofit organizations in communities where Amazon employees live and work. Nonprofits in Poland, Turkey, the Netherlands, Slovakia, Czech Republic, and Austria will also receive donations totaling €3.5 million. These donations are in addition to existing work Amazon and its employees have been doing across Europe. Read more here.

April 2
Response to recent events
The world is facing an unprecedented event right now: a combined public health and economic crisis. With much of the population on lockdown in the countries where we operate, Amazon is proud to be one of the companies able to fill the essential needs of our communities during this challenging time. With the social distancing required to fight COVID-19, delivering items directly to someone's door has never been more important, and our employees are serving as lifelines to tens of millions of people in this crisis. Read more from Dave Clark, SVP Worldwide Operations.

$100 million gift from Amazon CEO and founder to Feeding America
Today, to support those depending on our nation’s foodbanks, Jeff Bezos made a $100 million gift to Feeding America—the largest U.S. nonprofit focused on food security. Feeding America will distribute the funds to their national network of food banks and food pantries, helping those in need.

Update on how we’re protecting employees
To date, we’ve made over 150 significant process changes to ensure the health and safety of our Amazon teams. The complete rollout of temperature checks across our entire U.S. and European operations network and Whole Foods Market stores is expected by early next week, at which point we will be testing hundreds of thousands of people daily. Read details in this message from Dave Clark, Senior Vice President of Amazon Worldwide Operations.

Supporting teachers' virtual classes with no-cost resources
Amazon Web Services (AWS) Educate is mobilizing its vast network of educators who have experience teaching online. Starting April 6, webinars on a variety of remote learning topics will be available at no cost. Read the full story here.

April 1
Amazon donates Kindle Kids Edition devices
Amazon Devices & Services is donating devices to communities impacted by COVID-19. This week, Amazon provided 7th graders at Rainier Prep school in Seattle with Kindle Kids Edition devices and WiFi hot spots so they can easily access books while school is out and libraries are closed. Rainier Prep is one of Washington’s first charter schools, committed to college and career readiness for low income, students of color and immigrant students.

Updated work-from-home guidance
In light of ongoing international COVID-19 developments, we are extending Amazon’s guidance globally, except for mainland China. All corporate office employees who work in a role that can be done from home are recommended to do so through April 24.

AWS Public Sector Partners address COVID-19 challenges around the world
Public Sector Partners within the AWS Partner Network (APN) have stepped up to support communities during the ongoing global health crisis. In Latin America, Whyline is using artificial intelligence to reduce overcrowding and congestion in hospitals by allowing patients to view wait times and join the queue remotely. And in Chile, CloudHesive has used their technology to help the government reduce travelers waiting in airports to minimize exposure. In Italy, radiologists are using Exprivia II, a cloud-based system that applies machine learning to medical imaging, to track the spread of the new virus. To learn more about APN Partners collaborating with public sector organizations around the world, visit the Public Sector blog.

Seattle-based COVID-19 Response Fund distributes $10 million in grants
Amazon contributed $1 million to help launch the Seattle Foundation’s COVID-19 Response Fund in early March. Since then, contributions from other corporations and individuals have resulted in a $15 million COVID-19 Response Fund. Recently, the Seattle Foundation distributed $10 million in grants from the fund to community-based organizations that are responding to the immediate needs of vulnerable workers and families in the Puget Sound region. So far, 128 nonprofits have received funds to bolster frontline responses to the pandemic. Read the update here.

March 31
New content options for Alexa and Amazon Devices, and new routines for staying home
A few new developments include: Amazon Devices is participating in the World Health Organization’s #PlayApartTogether campaign; we’re enabling customers to access even more free digital books and stream hundreds of SiriusXM channels for free on Alexa-enabled devices through May 15; and Alexa can now help you adjust to your new schedule with two new routines – “Stay at Home” and “Work from Home.” The “Stay at Home” routine notifies you to grab lunch and plan dinner, for example, while “Work from Home” tells you when it’s time to get up and stretch, or wrap up for the day. Each routine can be easily enabled through the Alexa app. To learn about all the ways that Alexa and Amazon Devices are supporting customers during COVID-19, click here.

Twitch Stream Aid raises more than $2.7 million for COVID-19 relief fund
Twitch Stream Aid, a charity livestream hosted by Amazon subsidiary Twitch, raised more than $2.7 million for COVID-19 relief efforts. The livestream, which took place March 28, brought together gaming, music, sports, and entertainment personalities to encourage the global effort to stay home and drive donations. Funds benefited the COVID-19 Solidarity Response Fund for the World Health Organization, powered by the United Nations Foundation. Donations can still be made here.

A look at our health and safety measures for grocery employees and customers
We are working quickly to deliver groceries and essential items to customers as fast as possible through Whole Foods Market, Amazon Fresh, and Prime Now. We’re also prioritizing the health and safety of our employees and customers, and we’ve put in place enhanced cleanliness and sanitation efforts. See the photos below of our grocery employees, and read more.

"Alexa, what do I do if I think I have COVID-19?"
We’re working hard to ensure Alexa is as helpful as possible during the COVID-19 crisis. We built a U.S. experience that lets you use Alexa to check your risk level for COVID-19 at home. Ask, "Alexa, what do I do if I think I have COVID-19?" or "Alexa, what do I do if I think I have coronavirus?" She will ask a series of questions and provide CDC guidance given your risk level and symptoms. Read more.

March 30
Providing 73,000 meals to elderly and vulnerable residents in the Seattle area
Amazon is collaborating with local catering business Gourmondo to distribute 73,000 meals, over the course of a month, to 2,700 elderly and medically-vulnerable residents in Seattle and King County during the COVID-19 outbreak. "Amazon is committed to supporting people in immediate need across the globe and right here in King County—and right now it’s more important than ever we pay close attention to our most vulnerable neighbors,” said John Schoettler, Amazon vice president, Global Real Estate and Facilities. Read more.

Amazon grants over $5 million to 400 small businesses in Seattle
Amazon provided $5.5 million in relief to more than 400 small businesses through cash grants and free rent as part of our Neighborhood Small Business Relief Fund announced on March 10. These businesses support local jobs that are a critical part of the Seattle and Puget Sound economy. Amazon’s grants will help small businesses confront their economic challenges right now. Learn more about early recipients.

March 29
CNN interview with Jay Carney on Amazon’s COVID-19 response
Amazon’s SVP of Global Corporate Affairs discusses hiring and how the company is addressing the pandemic. Watch here.

Health and safety measures from the global Amazon network
Amazonians all over the world have sent in images of the ways their facilities are adapting to fight the spread of COVID-19. See below for snapshots that capture everything from the enhanced cleaning protocols to the many visual reminders of the need to practice social distancing. Read more here about how Amazon prioritizes health and safety while fulfilling customer orders.

March 28
Amazon teams up with Lyft to help drivers find work
Amazon and Lyft are collaborating to reduce the hardships drivers are facing due to a drop in using the ride-hailing service. Lyft is encouraging its drivers to apply for roles in Amazon’s fulfillment centers to support grocery and package deliveries. Amazon is ramping up hiring by opening 100,000 new roles to support people relying on Amazon’s service in this stressful time. Read more.

Amazon Web Services-powered platform helps Boston Children’s Hospital track the spread of COVID-19
The Boston Children’s Hospital Computational Epidemiology Lab recently launched COVID Near You, a platform built on Amazon Web Services to track the spread of COVID-19. It uses crowdsourced data to create map-based visualizations to help citizens and public health agencies identify current and potential hotspots for COVID-19. COVID Near You provides real-time reports of virus symptoms which can augment traditional public health tracking and help citizens understand COVID-19 symptoms are occurring in their community. Learn more.

Amazon Web Services and Electronic Caregiver help healthcare providers assess COVID-19 symptoms remotely
Amazon Lex is powering smart hub technology for Electronic Caregiver, a health and safety monitoring device provider, to aid in the detection and treatment of COVID-19. The technology allows healthcare professionals to monitor vitals, such as a high temperature and flu-like symptoms, remotely through wearable devices. If an elevated-temperature reading occurs, the technology triggers a voice interaction between the healthcare provider with the wearable and the patient to check symptoms and assess a COVID-19 risk score. The solution can also connect to a physician-on-demand telehealth service to provide additional diagnosis and order prescriptions remotely.

March 27
Amazon CEO and founder Jeff Bezos discusses COVID-19 issues and logistics with Washington Governor Jay Inslee

Amazon UK supports NHS initiative to increase COVID-19 testing capacity
We are joining a coalition of UK companies, universities, and research institutions to boost testing capacity for COVID-19. Our logistics network, along with Royal Mail, will deliver test kits to critical workers and diagnostic sites set up around the UK. National Health Service (NHS) staff on the frontlines of the pandemic will be among the first to benefit from the increased testing capacity. Find out more here.

Amazon donates over £3M to relief organizations in the UK
Amazon today committed £3.2 million ($3.9M USD) to organizations supporting those most affected by the COVID-19 crisis in the UK, including the British Red Cross and local intuitions in communities where our employees live and work. This donation is part of Amazon’s broader ongoing efforts to support customers, employees, and communities in the UK and around the world. Read more.

Amazon Web Services collaborates with Conduent to help government agencies scale COVID-19 responses
We are working with our Amazon Web Services (AWS) partner, Conduent (a business process and services company), to empower federal, state, and local agencies to better track COVID-19’s spread and report on cases and potential exposures. Conduent’s disease surveillance and outbreak management platform – Maven (powered by AWS) – can be quickly deployed by healthcare organizations so they can begin performing "contact tracing" across entire regions securely and at scale. In the U.S., Conduent is waiving the software license fee for the Maven COVID-19 module through June 30, 2020, for qualified state and territorial public health agencies to help them fight COVID-19.

A message from Dave Clark, SVP Amazon World Wide Operations: Thank You Amazon Heroes
To all of our Amazon heroes on the floor, in the air, or behind the wheel—thank you.

Thank You Amazon Heroes

How to use Alexa and Amazon Devices to stay informed and connected
We want to do everything we can to support customers during these unprecedented times and our teams are working to make Alexa and Amazon Devices (Kindle, Fire tablets, Echo, Fire TV, and more) even more helpful during the COVID-19 pandemic. Read more.

Providing Music and Amazon Devices to hospital patients
Amazon Music and Amazon Devices are working with Musicians On Call to bring streaming music to hospital patients, as part of the organization’s Music Pharmacy program. This program typically brings artists and volunteer musicians into hospitals for acoustic performances. While in-person visits are on hold due to the COVID-19 pandemic, patients will be able to stream Amazon Music Unlimited for free, on donated Fire 7 tablets.

March 26:
In a teleconference with the World Health Organization, Amazon CEO and founder Jeff Bezos discusses the ways Amazon is helping during the COVID-19 pandemic

Amazon Web Services supports the new White House COVID-19 High Performance Computing Consortium
The White House launched the COVID-19 High Performance Computing Consortium
to provide researchers with access to the most powerful high performance computing resources to help stop the virus. As part of the Consortium, AWS is offering research institutions and companies technical support and AWS service credits to advance research on COVID-19 diagnosis, treatment, and vaccine studies. Researchers and scientists working on time-critical projects can use AWS to instantly access virtually unlimited infrastructure capacity, as well as the latest technologies in compute, storage, and networking to accelerate results. Researchers can find out more on how to get started here.

How Amazon is helping customers get groceries
We've seen a large increase in people shopping online for groceries through Amazon Fresh and Whole Foods Market, and wanted to share how we're supporting our customers, caring for our teams, and expanding our deliveries with this increased demand. We've introduced enhanced cleanliness protocols in all our stores and facilities, social distancing guidelines for customers and employees, and more. We're also increasing capacity for delivery and pick-up options for Amazon Fresh and Whole Foods Market, and working around the clock with suppliers to get the items we know customers need back in stock. This is in addition to the increased pay for our associates. Find out more here.

March 25:
Amazon providing Seattle-area quarantine patients with more than 250,000 essential items

Amazon donates thousands of essentials to Kent isolation and quarantine facility

Amazon is donating more than 250,000 critical items to patients in quarantine or recovering from COVID-19 across the Seattle area. Items include linens, towels, shelf-stable food, Amazon Devices, entertainment items, and other supplies.

Amazon is also partnering with Bellevue LifeSpring, an organization providing services to children and families, to help those in need obtain essential items during the outbreak. Families in the Bellevue School District who can’t reach food pick-up sites can shop online for eligible groceries, health products, and personal care items sold on Amazon and get them delivered directly to their doorstep.

Amazon Future Engineer is supporting teachers and parents with at-home resources
While students experience classroom disruptions across the U.S., Amazon Future Engineer is providing access to a variety of free, online learning opportunities during the pandemic. Amazon Future Engineer is a childhood-to-career program aimed at increasing access to computer science education for children and adults from underserved and underrepresented communities. Find out more here.

Amazon Web Services helps the World Health Organization accelerate COVID-19 research
We are working closely with the World Health Organization (WHO) to accelerate the effort to track the virus, understand its outbreak, and better contain its spread. AWS is supplying WHO with advanced cloud technologies and technical expertise. This includes building vast "data lakes" aggregating epidemiological country data and rapidly translating medical training videos into different languages.

Helping customers get involved with relief efforts
Customers can use to donate to charities helping those affected by COVID-19, including Feeding America, American Red Cross, and Save the Children. Find out more here, or just say, "Alexa, make a donation to Feeding America COVID-19 Response."

March 24:
How Amazon prioritizes health and safety while fulfilling customer orders

People sitting one person to a table in a break room.
To support social distancing guidelines, Amazon fulfillment centers have fewer chairs at each table in break rooms, and associates are sitting apart.

Now more than ever, Amazon's fulfillment, delivery, and physical store networks play a critical role in serving customers. In these unprecedented times, we remain committed to the health and safety of our employees, partners, and customers. Read more.

Amazonians contribute to All In Seattle
Amazonians have joined Seattle community members to raise $27 million to help fund local nonprofits and charities through the All in Seattle initiative. Find out more.

Amazon supports the MusiCares COVID-19 Relief Fund to help musicians
Amazon Music is contributing to the MusiCares COVID-19 Relief Fund to support music industry workers in need. MusiCares is the Recording Academy’s charitable foundation, and its COVID-19 Relief Fund will support those affected by the unprecedented cancellation of music events and work opportunities during the pandemic. Read more.

March 23:
We’re vigorously combating price gouging
Amazon is taking important steps to keep prices fair and protect our customers from those exploiting the current crisis through price gouging. We have zero tolerance for this harmful practice and longstanding policies and systems to protect our customers. Find out what we’re doing.

Amazon Care provides infrastructure and logistics support to the Seattle Coronavirus Assessment Network
The Amazon Care team is providing specially-trained couriers to help deliver and pick up swab kits to people in the greater Seattle region who qualify for a study led by Public Health – Seattle & King County. The Seattle Coronavirus Assessment Network (SCAN) is a group of medical, public health, and research organizations working together to understand the spread of COVID-19 in the greater Seattle area. Responding to the rapidly evolving COVID-19 crisis is a community effort that requires support from both the private and public sectors. We are eager to leverage Amazon Care’s infrastructure and logistics capabilities to support this local effort. Learn more.

Interview with Jay Carney on Amazon’s COVID-19 response
Amazon SVP of Global Corporate Affairs, Jay Carney, talks about our global efforts to support communities during the pandemic, including hiring initiatives and efforts to keep employees healthy. Here is a recent interview on CBS with Gayle King.

March 21:
A message to employees from our CEO and founder
Jeff Bezos sent the following email to all Amazon employees: "This isn’t business as usual, and it’s a time of great stress and uncertainty. It’s also a moment in time when the work we're doing is its most critical. We've changed our logistics, transportation, supply chain, purchasing, and third party seller processes to prioritize stocking and delivering essential items like household staples, sanitizers, baby formula, and medical supplies. We're providing a vital service to people everywhere, especially to those, like the elderly, who are most vulnerable. People are depending on us." Read the full email.

March 20:
Launching the $20 million AWS Diagnostic Initiative to accelerate COVID-19 research
We are launching the AWS Diagnostic Development Initiative—a program to support customers working on better, more accurate diagnostic solutions and promote better collaboration across organizations solving similar problems. As part of this, we are committing an initial investment of $20 million to accelerate diagnostic research, innovation, and development to speed our collective understanding and detection of COVID-19. The AWS Diagnostic Development Initiative begins with participation from 35 global research institutions, startups, and businesses focused on tackling this challenge. Full story.

March 18:
Donating $1 million to support emergency response efforts in Washington, D.C.
Amazon has donated $1 million to kick-start emergency COVID-19 response efforts in the Washington D.C. area. The funds will benefit the four largest foundations supporting vulnerable populations impacted amid the pandemic—including hourly workers, people experiencing homelessness, and the elderly. Amazon is also providing cash and in-kind support to five food service providers in the region. Full story.

Adjusting grocery store hours to help the most vulnerable
Whole Foods Market is temporarily adjusting store hours to accommodate those most vulnerable to COVID-19. Customers who are age 60 and over in the U.S. and Canada, and age 70 and over in the UK, are invited to shop beginning one hour before the store opens to the general public under the new adjusted hours. We are setting aside this time to help these customers feel more comfortable shopping at our stores and get needed items in a less crowded environment.

Ongoing, enhanced cleaning in our physical stores
To help protect customers shopping in our physical retail stores, we’ve enhanced our daily cleaning procedures and are implementing additional nightly cleanings. We continue to educate employees on CDC guidance for maintaining healthy habits and are offering flexibility for employees who need to stay home, plus paid time off for those who are diagnosed with the virus.

March 17:
Prioritizing essential items in our Operations network

Amazon delivery boxes roll down a conveyor belt at Amazon's warehouse in Baltimore, Maryland.
Inside an Amazon fulfillment center (BWI2) in Baltimore, Maryland.
Photo by JORDAN STEAD / Amazon

As COVID-19 continues to spread, online shopping has increased, particularly for essential goods. To address this need and help ensure the safety of our associates, we’ve adjusted our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering higher-priority items. This will result in some of our delivery promises being longer than usual.

Customers can help others through No-Rush Shipping
While customers can continue to buy any in-stock product in our store, those ordering non-essential items can help others by choosing No-Rush Shipping when available. Selecting the No-Rush option helps us serve customers with the most critical needs first because we can consolidate more orders and make fewer stops in neighborhoods throughout the week.

March 16:
Hiring 100,000 people to help meet demand and support existing employees
We’re hiring 100,000 new full and part-time employees across the U.S. in our fulfillment centers and delivery network to meet the surge in demand from people relying on Amazon’s services during this stressful time. We encourage people across the hospitality, restaurant, and travel industries who have been impacted by the COVID-19 crisis to work with us until their previous employer can hire them back. Learn more.

Increasing pay in the U.S., UK, Canada, and many EU countries
Our employees in fulfillment centers, transportation operations, stores or those making deliveries are playing an essential role for customers during this crisis. We are recognizing this amazing work with pay increases. For every hour worked through April, qualifying employees will receive an additional $2 USD per hour in the U.S., C$2 per hour in Canada, £2 per hour in the UK, and approximately €2 per hour in many EU countries. This commitment to increased pay through the end of April represents an investment of over $350 million. Full story.

March 15:
Customers can select unattended delivery options
Customers ordering delivery from Prime Now, Amazon Fresh, and Whole Foods Market have the option to select "unattended delivery" during checkout if they prefer not to come into contact with their delivery driver. Customers can specify the drop-off location as part of the check-out process as well. Orders not containing alcohol are eligible for unattended delivery.

Providing teachers and students with online STEM courses
Starting today, the Amazon Future Engineer program will provide free access to computer science courses for students and teachers in the United States. These courses are for independent learners from 6th to 12th grade or teachers working remotely with this age group. Find this content and more on the Amazon Future Engineer website.

March 11:
Establishing the $25 million Amazon Relief Fund
We’ve established a $25 million Amazon Relief Fund to support our independent delivery service partners and their drivers, Amazon Flex participants, and seasonal employees under financial distress during the pandemic. All of these groups can apply for grants equaling up to two weeks of pay if diagnosed with COVID-19 or placed into quarantine. Read more.

Supporting employees affected by COVID with paid time off
All Amazon employees diagnosed with COVID-19 or placed into quarantine will receive up to two weeks of pay. This ensures employees have the time they need to return to good health without the worry of lost income. This is in addition to unlimited unpaid time off for all hourly employees through the end of April. Full story.

March 10:
New $5 million fund for small businesses in Amazon’s Seattle neighborhood

A woman stands behind the counter of a shop and places baked goods in a to-go container.
An employee at Lady Yum places some of the shop's signature macarons into a to-go container.

We created a $5 million Neighborhood Small Business Relief Fund to help Seattle-area small businesses during this economically challenging time. The fund will support businesses with fewer than 50 employees or less than $7 million in annual revenue. To qualify for a grant, businesses should have a physical presence within a few blocks of Amazon’s Regrade or South Lake Union offices, be open to the general public, and rely on foot traffic for customers. Additionally, we are subsidizing two full months of rent for tenants in Amazon-owned buildings. Full story.

March 9:
Amazon donates $1 million to COVID-19 Response Fund
We’ve contributed $1 million to a COVID-19 Response Fund to rapidly deploy resources to community-based organizations at the front lines of the Puget Sound region’s COVID-19 outbreak. The fund, which is hosted by the Seattle Foundation, will provide flexible resources to nonprofits and community-based organizations working with those disproportionately affected by the pandemic and the economic consequences of the outbreak. Initial grants will support organizations helping those without sick leave or health insurance, medically fragile individuals, and healthcare workers. Full story.

March 6:
Amazon employees recommended to work from home

A scene from Amazon's Seattle campus
Practicing enhanced cleaning methods on Amazon's campus.

In light of ongoing international COVID-19 developments, we now recommend all employees who can work from home to do so. Employees and partners whose work requires being in their workplace have access to all of their usual paid and unpaid time-off benefits.

We are continuing to pay all hourly staff who work for service providers—from food-service workers to security guards to janitorial staff—supporting our global offices around the world.

February 28, 2020:
Taking action to protect our employees and communities
In light of the ongoing COVID-19 pandemic, we’ve taken steps to protect the health of our employees and communities. We’ve canceled large events, moved our annual shareholders meeting online, and paused tours of our fulfillment centers and headquarters. Additionally, we’ve transitioned to virtual job interviews where possible and increased the frequency of cleaning for all facilities globally, ensuring the regular sanitization of high-traffic surfaces like door handles, stairway handrails, elevator buttons, lockers, and touch screens.

Get the latest information about Amazon’s response to COVID-19 by bookmarking this page, and by following @AmazonNews on Twitter. Leer en Español.